The posting
About the Team
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Consumer Verticals team explores how ChatGPT can become meaningfully more useful in important areas of people’s lives, including health, finance, and emerging agentic experiences.
We work across research, engineering, product, design, and domain experts to turn increasingly capable models into intuitive, trustworthy consumer products. Our work combines the reach of ChatGPT with the depth required to serve distinct user needs responsibly.
About the Role
In this role, you’ll lead the end-to-end design of new consumer experiences across emerging verticals. You’ll explore how ChatGPT should adapt to different contexts, translate complex model capabilities into clear product interactions, and establish patterns that can scale across multiple domains.
This is a highly generative, zero-to-one role. You’ll move between broad product vision and detailed interaction design, creating prototypes that help teams learn quickly and polished experiences that are ready to ship. You’ll also navigate domains where trust, accuracy, safety, and user agency are essential.
This role is based in our San Francisco HQ. We offer relocation assistance to new employees.
In this role, you will:
- Shape the product and design direction for purpose-built consumer experiences across areas such as health, finance, and general consumer agents.
- Design and ship high-quality products from early concepts and prototypes through detailed interaction design and final visual execution.
- Define how ChatGPT should behave in different domains while preserving a coherent, distinctly OpenAI experience.
- Explore new interaction models for AI systems that can understand context, support complex decisions, and take action on a user’s behalf.
- Partner closely with research, engineering, product management, safety, and domain experts to turn technical capabilities into useful and responsible products.
- Conduct and apply user research to understand the distinct needs, expectations, and risks within each vertical.
- Balance specialized domain requirements with reusable patterns that can strengthen ChatGPT and accelerate future product development.
- Contribute to OpenAI’s broader design culture and raise the bar for consumer product craft.
You might thrive in this role if you:
- Have substantial experience designing and shipping high-quality consumer software at scale.
- Bring exceptional UX, UI, and interaction design skills, with a high bar for craft in every stage of the work.
- Are a highly generative product thinker who can explore broadly, develop a strong point of view, and turn ambiguity into clear product direction.
- Have led zero-to-one initiatives or introduced new product categories, behaviors, or interaction models.
- Can simplify complex systems without hiding the details users need to make informed decisions.
- Have strong instincts for trust, safety, transparency, and user control—particularly in consequential or sensitive experiences.
- Can move fluently between domain-specific problems and broader systems or platform thinking.
- Communicate through compelling narratives and prototypes that build alignment across design, research, product, and engineering.
- Are excited to define how AI-first consumer products should look, feel, and behave as models become more capable and agentic.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.