About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
The Dialog Understanding and Generation team is building the industry's most advanced agentic AI capabilities for revenue orchestration, the end-to-end coordination and execution of sales and customer engagement workflows. Our mission is to transform raw customer interactions and CRM data into structured intelligence that powers the entire revenue lifecycle.
We operate at the intersection of machine learning, LLM-powered systems, and cloud-scale engineering, driving both current and next-generation AI initiatives at Outreach.
We are a team of applied data scientists who thrive on solving complex scientific and engineering challenges. The work is roughly an even split between applied ML research and production engineering, so you should be excited about both. You'll collaborate closely with exceptional engineers and product managers in a fast-moving, high-impact environment, applying your creativity and expertise to build innovative solutions that push the boundaries of agentic AI.
Your Daily Adventures Will Include:
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<p><span data-contrast="auto">Building AI-powered systems that process voice streams and real-time transcriptions to extract structured intelligence, contextual signals, and actionable insights.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p>
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<p><span data-contrast="auto">Engineering high-availability AI pipelines across distributed, cross-team components to ensure reliable, low-latency agentic workflows.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p>
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<p><span data-contrast="auto">Collaborating with stakeholders to ensure customers have the AI-driven capabilities and tools they need to succeed on the Outreach platform.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p>
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<p><span data-contrast="auto">Rapidly prototyping ML and LLM solutions to validate approaches and accelerate iteration on complex, ambiguous problems.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p>
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<p><span data-contrast="auto">Optimizing across the stack to maximize ROI for key pain points, from model architecture to service orchestration.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p>
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<p><span data-contrast="auto">Contributing to Outreach's most visible AI surfaces, shaping how customers experience our next-generation agentic AI capabilities.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p>
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Our Vision Of You:
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<p><span data-contrast="auto">2 years of hands-on experience implementing machine learning and NLP systems, including LLM-based architectures, text classification, entity recognition, dialog, and agentic AI workflows </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></p>
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<p><span data-contrast="auto">Master’s Degree, or PhD, in relevant field such as computer science, machine learning, or related disciplines</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></p>
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<p><span data-contrast="auto">Strong foundation in statistics and experiment design, and passion for data are essential for success in this role </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></p>
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<p><span data-contrast="auto">Proficiency in Python, Java or Go or C++, along with strong software engineering skills </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></p>
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<p><span data-contrast="auto">Experience developing and deploying cloud-based AI applications</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></p>
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<p><span data-contrast="auto">Familiar with continuous-deployment projects </span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">A collaborative mindset and willingness to support and elevate teammates </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></p>
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<p><span data-contrast="auto">Ability to prioritize effectively and deliver incrementally in fast-moving environments.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p>
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<p><span data-contrast="auto">Ability to quickly learn new technologies, frameworks, and LLM-related tooling. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p>
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Preferred Qualifications:
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<p><span data-contrast="auto">Experience with speech-to-text systems or real-time audio/voice processing.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></p>
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<p><span data-contrast="auto">Familiarity with agentic AI frameworks or tool-use patterns in LLM systems.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></p>
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<p><span data-contrast="auto">Experience building low-latency, high-availability ML serving infrastructure.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></p>
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<p><span data-contrast="auto">Track record of taking ML models from prototype to production at scale.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></p>
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