About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
The Renewals team plays a critical role in Outreach's growth by helping customers continue realizing value from Outreach while protecting and growing recurring revenue. We combine customer engagement, commercial acumen, and operational rigor to drive retention and deliver successful renewal outcomes.
Beyond managing individual renewals, our team continuously improves the processes, systems, and operating rhythms that make renewals predictable, scalable, and customer-centric. We collaborate closely with Sales, Customer Success, Revenue Operations, Deal Desk, Legal, and Support to deliver a seamless customer experience while helping Outreach retain and grow revenue.
We're a highly collaborative team that values accountability, curiosity, and continuous improvement. If you're energized by the combination of customer engagement, revenue impact, and process improvement, you'll thrive here.
The Role
You own the transactional details of renewing our current customer base. As contracts approach their end date, you track and process each renewal so customers move forward on time. When an account is at risk, you step in to rebuild value and protect the relationship, partnering with an Account Manager to build and carry out a save plan.
Your primary metrics are on-time renewal rate and renewals saved, measured by both quantity and revenue value.
AI is part of how we work at Outreach. You will use AI to surface renewal risk earlier, turn usage and support signals into a clear picture of account health, and cut down on manual tracking so more of your time goes to the conversations that save accounts.
Location
This role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.
Your Daily Adventures Will Include
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<p><strong><span data-contrast="none">Renewal Execution:</span></strong><span data-contrast="none"><strong> </strong>Manage renewal notifications and customer communications, making sure each one is action at each of the key milestones. </span><span data-contrast="none">Partner with AMs during weekly renewal reviews and escalations.</span><span data-ccp-props="{"469777462":[560,1120,1680,2240,2800,3360,3920,4480,5040,5600,6160,6720],"469777927":[0,0,0,0,0,0,0,0,0,0,0,0],"469777928":[1,1,1,1,1,1,1,1,1,1,1,1]}"> </span></p>
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<p><strong><span data-contrast="none">Save Motion:</span></strong><span data-contrast="none"> Partner with Sales (Account Managers and Sales Leaders), Revenue Operations, BI, and Support to save renewals when a customer is at risk or has told us they intend to leave.</span></p>
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<p><strong><span data-contrast="none">Forecasting and Reporting:</span></strong> <span data-contrast="none">Maintain forecast accuracy by updating renewal values and risk indicators. Identify churn, contraction, and renewal risks early. Maintain strong CRM hygiene and renewal documentation.</span><span data-ccp-props="{"469777462":[560,1120,1680,2240,2800,3360,3920,4480,5040,5600,6160,6720],"469777927":[0,0,0,0,0,0,0,0,0,0,0,0],"469777928":[1,1,1,1,1,1,1,1,1,1,1,1]}"> </span></p>
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<p><span data-contrast="none"><strong>Process and Program Design:</strong> </span><span data-contrast="none">Design, maintain, evaluate, and iterate team workflows, using customer feedback to build processes that improve the customer experience.</span><span data-ccp-props="{"469777462":[560,1120,1680,2240,2800,3360,3920,4480,5040,5600,6160,6720],"469777927":[0,0,0,0,0,0,0,0,0,0,0,0],"469777928":[1,1,1,1,1,1,1,1,1,1,1,1]}"> </span></p>
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Our Vision of You
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<p><span data-contrast="none">2 plus years of experience in a SaaS environment.</span></p>
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<p><span data-contrast="none">BA/BS degree or equivalent professional experience.</span><span data-ccp-props="{"201341983":0,"335559739":140,"335559740":276}"> </span></p>
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<p><span data-contrast="none">Curious about AI and eager to apply it in practical ways.</span><span data-ccp-props="{"201341983":0,"335559739":140,"335559740":276}"> </span></p>
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<p><span data-contrast="none">Experience developing processes and programs which optimize the customer experience or positively influence renewals process.</span><span data-ccp-props="{"201341983":0,"335559739":140,"335559740":276}"> </span></p>
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<p><span data-contrast="none">Highly organized and self-directed, with the ability to work independently and engage confidently across all levels of the organization.</span></p>
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<p><span data-contrast="none">Experience managing forecasts and metrics.</span><span data-ccp-props="{"201341983":0,"335559739":140,"335559740":276}"> </span></p>
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<p><span data-contrast="none">Experience with CRM, Project Management, and Success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk.</span><span data-ccp-props="{"201341983":0,"335559739":140,"335559740":276}"> </span></p>
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<p><span data-contrast="none">Intermediate skills in data analysis tools such as Tableau, Excel, Google Sheets.</span><span data-ccp-props="{"201341983":0,"335559739":140,"335559740":276}"> </span></p>
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